If you and the brand have an issue with a booking request, you can use this resolution article to assist you. We recommend using this article to resolve any outstanding issues with the brand before contacting Customer Support. 

Dispute Scenarios and Tips

  • Extend Delivery Date: If you need more time to deliver your booking request, send a direct message to the brand with the reason for the delay. The brand can edit the delivery date. 
  • Product Not Received: Please consider the delivery time for the product. If the product has not been received within a certain time frame, send the brand a direct message. The brand may not have sent the product yet, or there may be a delay with the package delivery service. 
  • Product Not as Expected: If the product you received is not what you expected, send the brand a direct message with photos of the product you received. There may have been misunderstandings with the product type, size, or color. 
  • Booking Request Cancellations: If you want to cancel a booking request after you've accepted it, send a direct message to the brand with the reason why. Contact us to cancel the booking request by using the chat icon on the bottom right-hand corner of the webpage.

Note: If the booking request is pending and you would like to cancel the booking, send a direct message to the brand with the reason why. The brand will be able to cancel the booking request.

Asking inzpire.me for Help 

If you and the brand are unable to reach an agreement, you can contact us at hello@inzpire.me.

Important: All disputes will be resolved in accordance with local laws.

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