All Collections
I'm a creator
Login and troubleshooting
I can't log into my creator account
I can't log into my creator account

What happens if you don't remember your login credentials, or which method you used to sign up to

Updated over a week ago

As a creator, you register with using either Facebook, Google, or Apple authentication. This is more secure then logging in with just an email and password.

If you can't access your creator account, here's what you need to do:

I've forgotten my Google, Facebook, or Apple password

If you don’t remember your password for your Facebook, Google, or Apple account, you'll need to reset your directly via Google, Facebook, or Apple.

To recover your password, you should head to the relevant login page, enter your email, then click "forgotten password".

Once you've recovered or reset your Google, Facebook, or Apple password, head to the login page (, and you should be able to use those credentials to login to

I can't remember my login method

If you can't remember whether you registered with Facebook, Google, or Apple, you should click "Don't remember your login method? Click here"

You'll be prompted to enter your email address. Then, click Email Me A Link To Log In, and a login link will be sent to you.

If you don't receive the email, it's possible that the email has gone to your spam folder. Try checking the spam folder in your email account.

Still having trouble? Send us a chat!

Did this answer your question?