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Resolving disputes as a creator
Resolving disputes as a creator

Having issues? Learn more about how to resolve them as a creator

Updated over a week ago

If you and a brand have an issue with a collaboration, you can use this resolution article to assist you. We recommend using this article to resolve any outstanding issues with the brand before contacting Customer Support.

Dispute scenarios and tips

My content didn't get approved

If your content wasn't approved, check to see if you have fulfilled the criteria described in the brief for your collaboration. If you still don't understand why your deliverables were not accepted, consider sending a message to the brand.

I haven't been payed yet

The funds are placed in an escrow account with our payment provider, Mangopay, where it’s kept safe without you or the brand being able to access it while collaborating. Once the brand confirms you have delivered all the required content, they will mark the booking as complete, and the funds will be automatically transferred to your Wallet.

If you're still waiting to get paid, message the brand to confirm when they can complete your booking. Bear in mind most brand contacts work Monday to Friday, 9:00 - 17:00.

I want to cancel a booking

If you want to cancel an accepted booking, send a message to the brand explaining why.

The brand doesn’t respond

If the brand doesn’t respond, contact us by using the chat icon on the bottom right-hand corner of the webpage, and we'll follow up.

Asking for help

If you and the brand are unable to reach an agreement, you can contact us at, or by using the chat icon at the bottom right-hand corner of the page.

Important: All disputes will be resolved in accordance with local laws.

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