Resolving disputes

Having issues? Learn more about how to resolve them.

Updated over a week ago

If you and the brand have an issue with a booking request, you can use this resolution article to assist you. We recommend using this article to resolve any outstanding issues with the brand before contacting Customer Support.

Dispute Scenarios and Tips

  • Extend delivery deadline

    If your creator needs more time to deliver the booking request, send a direct message to the brand with the reason for the delay. The brand can edit the delivery date.

  • Product not received

    Please consider the delivery time for the product. If the product hasn’t been received within a certain time frame, send the brand a message. The brand may not have sent the product yet, or there may be a delay with the package delivery service.

  • Product not as expected

    If the product your creator received isn’t what they expected, send the brand a message with photos of the product they received. There may have been misunderstandings with the product type, size, or color.

  • Booking request cancellations

    If you want to cancel a booking request after you've accepted it, send a direct message to the brand with the reason why. If the brand agrees to the cancellation, contact us to cancel the booking request by using the chat icon on the bottom right-hand corner of the webpage.

  • Payment not received

    If you haven’t received the payment after the booking has been delivered, send a friendly message to the brand and ask if they can complete the booking. Once they’ve marked the booking as completed, the funds will be released to your Wallet from escrow.

Asking for help

If you and the brand are unable to reach an agreement, you can contact us at

Important: All disputes will be resolved in accordance with local laws.

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