Extend delivery deadline

If your creator needs more time to deliver the booking request, send a direct message to the brand with the reason for the delay. The brand can edit the delivery date.

Product not received

Please consider the delivery time for the product. If the product hasn’t been received within a certain time frame, send the brand a message. The brand may not have sent the product yet, or there may be a delay with the package delivery service.

Product not as expected

If the product your creator received isn’t what they expected, send the brand a message with photos of the product they received. There may have been misunderstandings with the product type, size, or color.

Booking request cancellations

If you want to cancel a booking request after you've accepted it, send a direct message to the brand with the reason why. If the brand agrees to the cancellation, contact us to cancel the booking request by using the chat icon on the bottom right-hand corner of the webpage.

Payment not received

If you haven’t received the payment after the booking has been delivered, send a friendly message to the brand and ask if they can complete the booking. Once they’ve marked the booking as completed, the funds will be released to your Wallet from escrow.