Resolving disputes

Having issues? Learn more about how to resolve them.

Updated over a week ago

If you and a creator have encounter issue with a booking, you can use this resolution article to assist you. We recommend using this article to resolve any outstanding issues with the creator before contacting our support team.

Below are some dispute scenarios and tips:

Content not as expected

If the content is not what you expected, we recommend you message the creator, since they may have misunderstood your brief. You can ask the creator to revise the content. You can also request that the creator send you their content for review before it’s published.

Booking request not delivered

There may be a reason why the creator hasn’t delivered the booking request, such as not receiving the product for the collaboration. You can send the creator a message to ask about the creator’s progress and to remind the creator of the delivery date.

Booking request cancellations

If you want to cancel a booking request after the creator has accepted it, send a message to the creator explaining why. Then, click the Cancel Booking Request button on the right-hand side of the page. You can learn more about canceling a booking request here.

The creator doesn’t respond

If the creator doesn’t respond, contact us by using the chat icon on the bottom right-hand corner of the webpage and we'll follow up. If there’s payment involved, the money will be returned back to you if the booking is cancelled.

Asking for help

If you and the creator are unable to reach an agreement, you can contact us at

Important: All disputes will be resolved in accordance with local laws.

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