When you launch a campaign, you can choose a booking payment type: Single Payment, or Multiple Payments;
Single Payment Booking: The agreed upon booking fee is automatically transferred in full to the creator only after you mark the booking as completed.
Multiple Payments Booking: You have the flexibility to manually release payments to the creator over the course of the booking, prior to marking the booking as completed. This is only available to our Professional or Enterprise customers.
Single payment bookings
To pay creators for Single payment bookings, you should mark the booking as complete once they have delivered according to the brief.
How to complete Single Payment bookings
To release payment, and mark a Single Payment booking as complete:
At the top right of the booking, click Booking options, then Mark as completed.
In the modal, click Mark as completed to confirm
The booking is now complete, and the funds will be available for the creator to withdraw from their Wallet within 14 days.
Multiple payment bookings
🔒 This feature is available to Professional and Enterprise customers only.
In Multiple Payment bookings, you need to manually make partial payments in order for creators to receive funds. This allows you flexibility to pay creators in instalments.
How to release a partial payment
To make a payment to a creator in a Multiple Payment booking:
Open the relevant booking from the Dashboard.
Next, scroll down to the Payments section on the right-hand side of the booking, then click on Add new payment.
Type in the payment amount you want to release to the creator and click Pay.
The payment will be available for the creator to withdraw from their Wallet within 14 days.
How to complete Multiple Payments bookings
Once the creator has delivered according to the brief, and you have made all partial payments, you should complete the booking.
To mark the a Multiple Payment booking as complete:
At the top right of the booking, click Booking options, then Mark as completed.
In the modal, read carefully and double check that all the required payments are made to the creator.
If you're ready to proceed, check the box to confirm you've made all required payments, then click Mark as completed.
The booking is now complete, and no additional payments will be made to the creator.
Questions? Send us a chat!